19 Jan: The touch-free future of interactivity in retail
Years ago, when touch screen interactivity approached mainstream adoption in retail, customers became accustomed to pressing physical buttons and engaging with touch-interactive displays to navigate on-screen content. Jeff Hastings of BrightSign looks at why the interactive shopping experience we pushed for so many years is now something shoppers are now avoiding out of concern for their health. READ MORE…
14 Jan: All comes down to data
After running NV3 Technologies, a charging kiosk company for 10 years, co-founder Ryan Doak shifted to pursue an opportunity in the kiosk and digital signage space in early 2020. Doak founded Tecastic, Inc out of Baltimore, MD – a technology company focused on brand strategy and data analytics. Little did we all know that 2020 would hold some rather large hurdles for the industry as a whole. READ MORE…
12 Jan: The ubiquity of touch is here to stay
As the world continues to battle COVID-19, innovators are already at work ensuring future pandemics are mitigated or avoided altogether. Gene Halsey, TES America, discusses the major effort underway to reduce human-to-human contact in public spaces without disrupting the natural flow of society—in an effort to prevent the spread of disease while improving people’s lives in the meantime. READ MORE...
03 Dec: Zero Contact Sign-in Systems: An overview of methods
With the introduction of the UK’s official Test and Trace app, businesses in the hospitality sector became legally obliged to offer at least two sign in methods for their customers. Gwil Goode and Andrew Long, co-founders of visitor management company, Welcm, offer an overview of techniques to build a contact free sign in system for bars, restaurants and places of work that is also GDPR compliant. READ MORE…
26 Nov: “Utilise AI to lessen brand identity gap”, lessons in retail
Physical stores have faced unprecedented challenges this year and many are attempting one last clawback of revenue. What they are recognising is a need for change - not only to survive the pandemic, but to come out of it stronger and well-positioned for retail’s evolved landscape. Nate Burke, CEO and founder of digital marketing and ecommerce specialist Diginius. explains why he thinks retailers should utilise AI to lessen the brand identity gap. READ MORE...
04 Nov: COVID-19: The importance of safe cash transactions to ensure payment choice

Amid the panic buying and empty supermarket shelves at the start of the pandemic, local shops saw a big increase in the number of customers. Some local stores can only accept cash, and while the level of cash use differs from county to country, it is clear that despite advancing technologies driving the rise in both mobile and electronic payments, cash is still by far the most widely used form of payment globally. Marcus Tiedt, Sales & Marketing Director, Innovative Technology takes a look at how customers can still pay businesses with cash in times of crisis.

03 Nov: Four ways the AV industry will influence the trajectory of Covid-19

Not since 9/11 has the business world faced such an abrupt pause, followed by an uncertain future. In the case of this pandemic, how the future plays out will be dictated largely by viral spread, and our collective response to that threat. While much of the future is unknown, Jeff Hastings from BrightSign Inc ventures at some reasonable assumptions about what lies ahead for the AV industry as the world grapples with and ultimately emerges from COVID-19.

08 Oct: Why banks should invest in alternative channels during COVID-19 pandemic

Alternative banking channels such as self-service machines have encouraged banks to reimagine traditional banking and explore alternatives that blend physical and digital experiences to provide all types of banking services 24/7. Duha Faidi, Marketing Manager at Sedco investigates the experiences involved for customers to pre-stage a banking service on their phone, finish it through a self-service kiosk or carry out day-to-day transactions inside the branch. READ MORE…

06 Oct: How technology can help bring back customers to the physical store

The surge in online shopping, accelerated by the COVID-19 outbreak, has left many retailers fearing for the future of the bricks and mortar store. However it appears that the pandemic has not killed the highstreet just yet – rather, increased health and safety measures could be helping to shape the future of the retail store. Tim Matthews, Product Manager, Vestel looks at how through the increased presence of technology could help. READ MORE…

02 Sep: Do not touch – making touchscreens contactless

With contactless technology proving invaluable during the current coronavirus pandemic, for many businesses the only option for taking a customer’s initial order without face-to-face contact is a touchscreen, potentially spreading infection. Could the latest audio technology provide a contactless solution?
AudioTelligence takes a look at the latest options available incorporating audio technology to avoid touching a touchscreen.

01 Sep: Necessity is the mother of invention

The online world has been a saviour throughout lockdown when it comes to essential and non-essential retail shopping as well as accessing essential services, not to mention enabling mass working from home. But as we gradually return to a more normal way of life, further innovation is required.
Leading kiosk providers are rising to the challenge to help facilitate the transition from lockdown to the ‘new normal’ way of life. Stefano Lai at Pyramid Computer GmbH looks at how the latest kiosk solutions can help with a safe return to work post coronavirus lockdown.

25 Aug: Securing Public Spaces

When it comes to kiosks or other self-service solutions, security is a much-discussed topic amongst manufacturers, integrators and kiosk deployers.

Self-service kiosks are currently deployed as access control systems in different shapes and sizes. They are used to prevent self-service losses in the retail sector, provide exit checks at for example parking lots or as visitor management kiosks to facilitate the check-in process at hotels or businesses. This article by Pan Oston looks at how kiosks are being deployed to enhance security systems.

20 Aug: Tech at the heart of retail recovery

Putting tech at the heart of retail recovery

Technology to highlight activity in stores isn’t something new. It’s something we have seen more and more of in UK retail outlets as they compete with online retailers for sales and rely on visual content to draw the shoppers in. Previously this may have been focused primarily on deals and aesthetics. The focus shift for many will now be to highlight effectively the actions taken to keep customers safe, the requests being made to support this effort and the justifications for both.

Josh Bunce, CEO of INURFACE Group takes a view on how retailers, big and small, must embrace technology if we are to recover from the impact of COVID-19.

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