A cloud-based visitor management solution creates not only a great first impression but also allows businesses to have a better understanding of who is visiting and when they plan to visit. With either a desktop or free-standing touchless self-check-in kiosk printing visitor passes or labels, this provides the ideal solution to ensure the safety of both staff and visitors by minimising contact points while enhancing the overall visitor experience.
Forge Bluepoint is a cloud-based visitor management solution that offers access control integration and innovative features to make the visitor experience seamless. By providing insight on visitor numbers with real-time updates on planned visitors and tracking of unplanned visitor numbers, peak flows and dwell time, smart decisions on resourcing and utilisation can be taken.
The solution provides a first-class visitor experience for a number of buildings across London including Aldgate Tower and the infamous Citypoint building owned by Brookfield Properties.
“It is by far the fastest, most reliable, easiest to learn and use system. It can be accessed from anywhere; permissions are easily managed by each tenant reception, plus the support is great and always there when needed.” Christina Matache, Front of House Manager, Aldgate Tower.
On average, such buildings have over 6,000 visitors per month. As a result, a reliable kiosk printing solution is required to provide a seamless visitor experience. Forge turned to Star and has integrated the specialist packaged printer TSP743II HI X with CloudPRNT for its self-check-in kiosk. With a built-in HI X interface, the printer is cloud-ready and with its unique multifunctional capability provides a versatile printing solution.
The versatility of the TSP743II HI X has enabled Forge to adapt to the changing operating environment. Typically printing badges for lanyards, there has been a recent shift towards the use of sticker labels / passes that can be custom branded. These negate the need for lanyards or pass holders which are expensive for one time use not to mention time intensive and impractical to clean after every visitor, as Nick Claridge, Operations Manager at Forge, explains:
“Working closely with Star allows Forge to react to the current climate. In particular, given the versatility of the TSP743II HI X we have been able to quickly respond with sticker labels providing a safer solution for visitor identification. Moreover, with such a robust printer offering greater paper roll capacity, we can confidently provide 6 -7,000 customers daily with a reliable service alongside a seamless visitor experience.”
Working in partnership with Forge, Star is able to successfully support the delivery of Forge Bluepoint, as David Pearce, Technical Director, Star Micronics EMEA concludes:
“Forge’s decision to standardise on the TSP700 printer affords them maximum flexibility with a printer which can be either horizontally or vertically mounted, or fitted behind a panel in the reception desk, electronic barrier, or in the kiosk itself. Furthermore, the CloudPRNT protocol allows Forge to print either locally or via their cloud-based system for guaranteed printing with full printer status for paper low, paper end etc.”